PhonePal respects your privacy. This policy explains what information we collect, why we collect it, and the choices you have. We've written it in plain language so it's actually understandable.
PhonePal ("we", "us", "our") provides virtual phone agents that answer calls, take orders, and book appointments for businesses. We're based in Winnipeg, Manitoba, Canada, and serve businesses in Canada and beyond. You can reach us anytime at hello@phonepal.io.
We only collect what we need. Depending on how you interact with us, this may include:
We use the information we collect to:
We do not sell your personal information to anyone.
We share information only with trusted service providers that help us operate, such as our email host and any booking, analytics, or communications tools we use. These providers are only permitted to use your information to perform services for us. We may also disclose information if required by law.
We take reasonable measures to protect your information, including secure connections (HTTPS) and limiting access to those who need it. No method of transmission over the internet is completely secure, but we work to safeguard your data appropriately.
We keep personal information only as long as needed for the purposes described here, or as required by law, and then delete or anonymize it.
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to withdraw consent. In Canada, our handling of personal information is guided by PIPEDA (the Personal Information Protection and Electronic Documents Act). To make a request, email us at hello@phonepal.io and we'll respond within a reasonable time.
Our website currently uses minimal or no tracking cookies. If we add analytics or other tools that use cookies, we will update this policy and, where required, ask for your consent through a notice on the site. Cookies are small files stored in your browser that help a website function or understand how it's used. You can control or delete cookies through your browser settings at any time.
Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
We may update this policy from time to time. When we do, we'll change the "last updated" date above, and significant changes will be communicated where appropriate.
Questions about this policy or your information? Email hello@phonepal.io or call (431) 441-3717.